1. Are our products in stock?

We have most of our products in stock. However, depending on the quantity of your order and other additional requests you may have, the process could be longer. Please contact info@astorscientific.com for products without stock information.

2. How do I place an order?

Online Order: Please add your items to your Cart and follow the online order process.

Offline Order: Please e-mail info@astorscientific.com with the following information:

1) Product name, catalog number, quantity.

2) Shipping and billing address

3) Your phone number, email address

3. Do you offer international shipping?

We offer multiple international shipping options. Please contact info@astorscientific.com for more information.

4. How long does it to receive your order?

In US, we use carrier FedEx and UPS and it usually takes 3-5 business days to arrive.

5. Do you offer academic or other discounts?

Yes. Please sign up to receive our monthly promotions. https://www.astorscientific.store/signup/

6. What payment options do you offer?

We accept credit card and checks. Invoice will be sent immediately after payment.

7. How do I know if Astor has received my order

Astor will send you a confirmation email as soon as we receive your order. We will send you a second email with your tracking details when we have shipped your order.

8. Do you offer product samples before I make a full purchase?

Of course! We offer trial-sized samples for testing purposes. Please contact info@astorscientific.com for more information.

9. What currency are the prices shown in?

All prices are shown in US dollars.

10. How much is your shipping fee?

Our shipping fee depends on the weight and dimensions of the package. The shipping cost will show when you check out or on the quote requested.