Payment Instructions:

  1. Accepted Payment Methods: We accepts ACH payment, checks and online payment.
  2. Invoice: Provide detailed invoices with the itemized list of lab consumables, quantities, unit prices, and any applicable taxes or shipping fees.
  3. Payment Due Date: Net 30 (payment due within 30 days of the invoice date) 
  4. Advance Payments: If you require advance payment, communicate the amount and the timeline for payment before order processing.

Delivery Instructions:

  1. Shipping Options: We usually ship through FedEx, UPS. The shipping lead time is 3-5 business days. If you need to expedite the order, please e-mail info@astorscientific.com
  2. Shipping Costs: Shipping cost will be included in the invoice. 
  3. Delivery Timeframe: 3-5 business days.
  4. Tracking Information: We will send you the tracking information once the order is delivered. 
  5. Handling and Packaging: Our products will be handled and packaged to ensure they arrive safely and in good condition.
  6. International Shipping: We ship internationally. Please e-mail info@astorscientific.com with detailed shipping address.

Additional Instructions:

  1. Returns and Refunds: We accepts all returns and if the products are purchased within 30 days, we provide refunds. 
  2. Quality Assurance: Our products manufacture sites have been certified with an ISO 9001:2008 management system. Our sterilization procedures meet the ISO 11137:2006 and ISO 13485 standards.
  3. Customer Support: E-mail info@astorscientific.com if you have questions or concerns about the payment or delivery process.